{"id":23713,"date":"2023-10-19T11:05:54","date_gmt":"2023-10-19T08:05:54","guid":{"rendered":"https:\/\/yvesfouquet.com\/?p=23713"},"modified":"2023-10-19T11:06:46","modified_gmt":"2023-10-19T08:06:46","slug":"23713","status":"publish","type":"post","link":"https:\/\/yvesfouquet.com\/en\/23713\/","title":{"rendered":"Terms of return and exchange of goods"},"content":{"rendered":"<p>Your satisfaction is our top priority. We strive to provide you with high-quality custom-made furniture, but we understand that there may be situations where you wish to return a product. Our return policy is designed to make this process as straightforward as possible for you.<\/p>\n<p>Return and Exchange Policy:<\/p>\n<p>In accordance with the Consumer Protection Law of Ukraine, a high-quality product can be exchanged or returned within 14 days from the date of purchase, excluding the day of purchase, under the following conditions:<\/p>\n<ol>\n<li>The product must be in unused condition, with its original factory packaging and with preserved labels and stickers.<\/li>\n<li>The product must maintain its original appearance and consumer properties.<\/li>\n<li>The product should not be assembled or installed.<\/li>\n<\/ol>\n<p>In case of a product defect, it is possible to exchange it for the same product or another one with an additional payment from the buyer. The transportation costs are covered by the store.<\/p>\n<p>If a customer decides to make a return, they need to call the number 094-711-7007, provide the order number, last name, first name, reason for return or exchange, and if necessary, send photos. The managers will process the request within 3 business days.<\/p>\n<p>Not eligible for return or exchange:<\/p>\n<ul>\n<li>Custom-made items or those with configuration changes not available on our website.<\/li>\n<li>Items showing signs of assembly, use, damaged or missing original packaging.<\/li>\n<li>Items displaying signs of improper use resulting in damage, deformation, or destruction.<\/li>\n<\/ul>\n<p>We recommend inspecting the item upon receipt. If it shows any signs of damage, it is necessary to refuse acceptance and inform the store manager through a convenient means, attaching photos. In this case, we commit to sending you a replacement.<\/p>\n<p>Refunds for the purchased item will be processed within three banking days from the moment the return request is submitted or upon receiving the item that meets the return conditions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your satisfaction is our top priority. We strive to provide you with high-quality custom-made furniture, but we understand that there<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.7 (Yoast SEO v20.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms of return and exchange of goods - Yves Fouquet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yvesfouquet.com\/en\/23713\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of return and exchange of goods\" \/>\n<meta property=\"og:description\" content=\"Your satisfaction is our top priority. 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