Your satisfaction is our top priority. We strive to provide you with high-quality custom-made furniture, but we understand that there may be situations where you wish to return a product. Our return policy is designed to make this process as straightforward as possible for you.
Return and Exchange Policy:
In accordance with the Consumer Protection Law of Ukraine, a high-quality product can be exchanged or returned within 14 days from the date of purchase, excluding the day of purchase, under the following conditions:
- The product must be in unused condition, with its original factory packaging and with preserved labels and stickers.
- The product must maintain its original appearance and consumer properties.
- The product should not be assembled or installed.
In case of a product defect, it is possible to exchange it for the same product or another one with an additional payment from the buyer. The transportation costs are covered by the store.
If a customer decides to make a return, they need to call the number 094-711-7007, provide the order number, last name, first name, reason for return or exchange, and if necessary, send photos. The managers will process the request within 3 business days.
Not eligible for return or exchange:
- Custom-made items or those with configuration changes not available on our website.
- Items showing signs of assembly, use, damaged or missing original packaging.
- Items displaying signs of improper use resulting in damage, deformation, or destruction.
We recommend inspecting the item upon receipt. If it shows any signs of damage, it is necessary to refuse acceptance and inform the store manager through a convenient means, attaching photos. In this case, we commit to sending you a replacement.
Refunds for the purchased item will be processed within three banking days from the moment the return request is submitted or upon receiving the item that meets the return conditions.